Terms of service

OVERVIEW

Welcome to isoldeanna 🤍
Throughout the site, the terms “we,” “us,” and “our” refer to isoldeanna. isoldeanna operates this website and online store, including all related information, content, features, tools, products, and services, to provide you with a smooth, reliable, and enjoyable shopping experience (the “Services”).

Our store is hosted on Shopify, which allows us to offer our home products and services to you in a safe and seamless way. These Terms of Service, together with any policies referenced herein, including our Privacy Policy, govern your access to and use of our Services.

By visiting our site or purchasing from us, you agree to be bound by these Terms of Service. If you do not agree, we kindly ask that you do not use our Services.

SECTION 1 - ELIGIBILITY AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your place of residence, or that you are using the site under the supervision of a parent or guardian.

When placing an order or creating an account, you agree to provide accurate, complete, and up-to-date information, including your name, email, billing and shipping details, and payment information.

You are responsible for maintaining the confidentiality of your account and for all activities under it.

SECTION 2 - PRODUCTS AND SERVICES

isoldeanna offers thoughtfully selected home products and lifestyle essentials designed to bring comfort and beauty into your daily life.

We strive to present all products as accurately as possible. However, slight differences in color, texture, or appearance may occur due to screen settings or lighting.

We reserve the right to modify or discontinue products at any time without notice.

SECTION 3 - ORDERS AND ACCEPTANCE

When you place an order, you are making an offer to purchase.

We reserve the right to accept or decline any order for reasons such as product availability, pricing errors, or suspected fraudulent activity.

Your order is confirmed only after payment is successfully processed and a confirmation email is sent to you.

Once an order is placed, changes or cancellations may not always be possible, but we will always do our best to assist you.

All purchases are intended for personal use only.

SECTION 4 - PRICING AND PAYMENT

All prices are listed in USD unless otherwise stated.

Prices and promotions may change from time to time, but such changes will not affect completed orders.

You agree to provide accurate payment information and authorize us to charge the selected payment method.

You are responsible for any applicable taxes, shipping fees, or import duties.

SECTION 5 - SHIPPING AND DELIVERY

We carefully prepare every order and aim to deliver it safely to your doorstep.

Delivery times are estimates and may vary due to external factors such as shipping carriers, customs, or weather conditions.

For full details, please refer to our Shipping Policy.

SECTION 6 - RETURNS AND REFUNDS

Your satisfaction is important to us.
If something isn’t quite right, please refer to our Return and Refund Policy for guidance. We are always here to help make things right with care and understanding.

SECTION 7 - INTELLECTUAL PROPERTY

All content on this website—including images, text, logos, and design—is the property of isoldeanna and is protected by applicable laws.

You may not use or reproduce any content without our written permission.

SECTION 8 - OPTIONAL THIRD PARTY TOOLS

We may provide access to third-party tools for your convenience.
These tools are provided “as is,” and we are not responsible for their functionality or outcomes.

SECTION 9 - THIRD PARTY LINKS

Our site may include links to third-party websites.
We are not responsible for their content, policies, or practices, and we encourage you to review their terms before engaging with them.

SECTION 10 - SHOPIFY PLATFORM

Our store is powered by Shopify.
While Shopify provides the platform, all transactions are between you and isoldeanna. We are responsible for products, service, and customer support.

SECTION 11 - PRIVACY

Your personal information is handled with care and in accordance with our Privacy Policy.
Shopify may also process certain data as part of its platform services.

SECTION 12 - FEEDBACK AND SUBMISSIONS

If you share feedback, suggestions, or ideas with us, you agree that we may use them without restriction or compensation.

We may remove any content that is inappropriate, unlawful, or harmful.

SECTION 13 - ERRORS AND INACCURACIES

Occasionally, there may be minor errors in product descriptions, pricing, or availability.
We reserve the right to correct these and update information at any time.

SECTION 14 - PROHIBITED USES

You agree not to use our Services for unlawful, harmful, or abusive purposes, including interfering with the website’s security or violating any laws.