Return and Refund Policy

At isoldeanna, we want every purchase to bring comfort, joy, and a sense of ease into your home 🤍
If for any reason you are not completely satisfied with your order, we are here to make things right with care and understanding.

Returns

You may request a return within 30 days of receiving your order.
To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging.

• Please include your receipt or proof of purchase.

Refunds

Once we receive and inspect your returned item, we will process your refund within 3–7 business days.
Refunds will be issued to the original payment method.

Exchanges

If you would like to exchange an item for another product, please contact us first.
We will do our best to help you find the perfect replacement and make the process smooth and worry-free.

Shipping Costs for Returns

Unless the return is due to our error, customers are responsible for return shipping costs.
We recommend using a trackable shipping service to ensure your item reaches us safely.

How to Initiate a Return

Simply reach out to us via email at support@isoldeanna.com with your order details and reason for return.
We will guide you step by step and make sure your experience is as gentle and reassuring as possible.

A Gentle Reminder

We care about every order and every customer, so please handle returned items carefully.
Thank you for letting us help make your home a cozy, joyful place.

Your satisfaction and comfort are at the heart of everything we do ✨

Email: support@isoldeanna.com

Phone: +1 802 343 3344

Company Name: North Enterprises LLC

Address: 7861 ALABAMA AVE UNIT 8 CANOGA PARK, CA 91304